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Outsourcing
Procurement Outsourcing: Get More from Your Non-Core Spend
Session Overview
To counter slow top-line growth, leading companies are creating bottom-line impact by optimizing management of non-core spend. While most companies have developed in-house expertise to manage core goods and services, management of non-core spend continues to be sub-optimal. According to Everest estimates, even a 5-10% reduction of non-core spend can translate into 1-3% bottom-line impact. Yet effective management of non-core spend is a vastly under-utilized optimization lever, primarily for two reasons – limited access to category expertise and lack of integrated infrastructure to realize savings. Procurement Outsourcing is helping companies address these challenges and drive hundreds of millions in savings.
You will learn:
- What is required to realize the full value from your PO initiative.
- The power of non-core spend in creating bottom-line impact
- Challenges companies face effectively managing non-core spend
- Leveraging PO as a business optimization lever to improve management of non-core spend
- Key considerations for a PO sourcing initiative
The End of Outsourcing As We Have Known It – The Demise of the Traditional ITO and BPO Players
Session Overview
A revolution is currently taking place in the outsourcing market and it is creating a radically new outsourcing ecosystem, ushering in an unprecedented era of consolidation and leading to an entirely new way of managing outsourced services. We believe that in the next 5 to 10 years, outsourcing as we know it will have disappeared. New players, which have not even entered the market yet, will rule the industry. We will discuss: What is prompting this revolution? What are the elements that must be considered to map outsourcing’s future? And who will be the winners and losers of this revolution?
You will learn:
- The preliminary steps of what will end up being a revolution of the BPO and ITO marketplace.
- The key factors prompting this revolution
- Three key elements you need to consider to map the future of outsourcing
- The challenges and rocky road of this revolution and how to effectively negotiate these changes
How Can Buyers Attain Seemingly Amorphous ITO Innovation?
Session Overview
Nearly everything you read or hear about in today’s outsourcing circles discusses BPO innovation.
But what about ITO innovation? In this comparatively mature industry, what is ITO innovation? Does it exist in RIM, standardization of more cost-effective IT platforms in lieu of legacy systems and custom development, or in the cloud (SaaS, PaaS or IaaS)? What are the advantages and challenges of trying to attain ITO innovation? At the baseline, innovation includes transformation, best practices, continuous process improvement, new technologies, business benefits, effective policies and achievement of the buyer’s desired future state. This session, presented by EquaTerra and client co-presenter, will paint an entirely new picture of ITO innovation.
You will learn:
- What is ITO innovation?
- How do you achieve greater innovation from your IT partners?
- How can the buyer get out of staff augmentation mode and into true outsourcing mode?
- Can the buyer always get what they want?
The Outsourcing Contract Process "Unscripted" Part II
Session Overview
The establishment of an outsourcing relationship can follow a lengthy and complicated path that requires both customers and providers to tackle a broad range of issues. From the RFP process to choosing the appropriate contract structure to negotiating business and legal terms, each outsourcing relationship poses its own unique set of contracting challenges. Join our panel of customer and provider experts and other SIG delegates as we tackle your contracting issues and questions in an unscripted and interactive forum.
You will learn:
- Best practices in structuring and negotiating outsourcing relationships
- Recent emerging trends regarding the contracting process; the players / roles
- How should the contract process adapt to the global, multi-supplier model?
- How issues are tackled from both a customer's and provider's perspective
- How other SIG delegates are addressing similar issues
Outsourcing Mail and Shipping & Receiving Services
Session Overview
Delivering mail and packages inbound and outbound in a midsize and large organization requires managing the process, labor, and technology with precision if you want best in class services at the lowest cost. If the process is outsourced, managing the relationship between the buyer and provider is even more important because business needs change and there is no time to renegotiate, reprise. This session is a case study that talks about how both sides of the relationship can get good results from outsourcing through the good times of growth and prosperity and the bad times such as the sudden financial collapse or natural disasters.
You will learn:
- How a client outsourced mail and shipping & receiving and figured out how to maintain an exceptional level of service through good and bad times
- What to look for in a service provider to get the level of service you need
- How to work with your operations and service provider to ensure service levels and budgets are met
- How to structure the relationship to adequately provide the right level of service
- How to build flexibility into the contract and relationship to cover for unforeseen changes and events
Indirect Spend Management 2.0: A New Way to Drive Substantial and Enduring Value in Your Organization
Session Overview
Regardless of economic conditions, organizations need to continually drive savings to lower costs and remain competitive. Most organizations would admit (or at least privately know) that their indirect spend management programs and processes have room for substantial improvement. However, very few companies have what it takes to capture these savings and drive them all the way to the bottom line in the timeframes they need. In the session, industry experts will discuss a "new way in Indirect" that takes advantage of learnings from the past and today's cloud-based technology, community and capabilities to design, deploy, and optimize an indirect spend management program to achieve broader savings realization more quickly than either conventional outsourcing or internal development.
You will learn:
- From Order to Chaos: Key lessons learned in bringing Indirect Spend Management under control
- How to mitigate the challenges inherent in the traditional approaches to Indirect Spend Management: Outsourcing and Internal Development
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