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Outsourcing
Remediating Troubled Relationships
Session Overview
Somewhere along the way, most outsourcing relationships hit a rough patch. How you handle those challenges turns out to be a driver of 30% or more of deal value, for both sides. When faced with problems in performance or user satisfaction, many customers insist that the provider “fix it,” and demand lots of meetings. Under pressure to turn things around, providers add resources or swap out individuals, hoping that some fresh blood will do better. But all too often, it feels like everyone is doing more of the same and expecting a different result. When performance, the business case, and the relationship are all in trouble, where do you begin? How do you put a damaged deal back on track? Or better yet, how do you detect and deal with trouble before it can derail your deal?
You will learn:
- Strategies for diagnosing root causes in a troubled relationship and for detecting “early warning signs” of trouble
- Tools and techniques that each side, and both sides, can use to remedy performance, business case, and relationship problems
- Managing 3 common causes of dissatisfaction (deliverables, delay, and disagreements over scope)
- When provider personnel changes help (and when they DON’T)
Recession-Proof Outsourcing: Implementing a Collaborative Engagement Model
Session Overview
Tough business times generally foster creativity and change - some temporary, others permanent. One recession friendly change that many customers have permanently adopted is to manage their service delivery framework with a focus on leveraging knowledge and talent within their organizations. When a global workforce is blended in, a Collaborative Engagement Model (CEM) is created. CEM is a non-traditional approach to outsourcing that streamlines the knowledge transfer process by minimizing the need for onsite vendor resources. Minimizing the need for onsite personnel not only reduces the ramp up costs for both vendor and customer, but disaggregates process with methodology and workforce enabling more flexibility in sourcing talent globally. This accelerates the development process while providing customers with more flexibility in project selection.
CEM opens up the spectrum of service delivery by enabling a steeper reduction in development and maintenance cycle times.
You will learn:
- How to best integrate existing talent and knowledge within a global delivery framework
- How to obtain near-zero transition costs and timelines,
- How a CEM approach provides more flexibility in project selection and faster ROI
- How to reduce the requirement for work permit dependent resources.
Innovative Transaction Structures: Creating Value by Aligning Risk and Reward
Session Overview
As the traditional outsourcing market matures, and many buyers enter their second or third generation of outsourcing contracts, the traditional sources of leverage, and hence value, have been exhausted. At the same time, newer entrants to the market - on both the sell and the buy side - are challenging the traditional contracting process and transaction structuring approach. More flexible arrangements, with the ability to adapt quickly to changing business circumstances, are required. Innovation - long a buzzword - is becoming an essential ingredient in attracting investment funding - for both buyers and sellers. This session will address these topics by combining the perspectives of a leading Investment Bank and a leading sourcing adviser, and will provide insights into the art of deal making.
You will learn:
- How to structure transactions to encourage innovation
- How to identify and engage potential partners
- Financing structures
- Structuring outcome based contracts
- Risk identification and management
Offshoring and Outsourcing in 2015
Session Overview
This presentation will provide an overview of prospective trends impacting offshoring and outsourcing over the next five years; it considers multiple dimensions, including supply market consolidation, evolution of delivery locations, continued migration of outsourcing services towards middle office and high value-add activities, impact of technology, and innovative approaches to off- and homeshoring
You will learn:
- What trends are likely to impact the offshoring and outsourcing industries
- What new activities you could consider for offshoring or outsourcing over the next few years
- What you need to be doing now to get ready and take full advantage of the opportunities created by a more mature, constantly evolving supply market
World Class Global Services Outsourcing in Chile: Obtaining Greater Customer Value by Optimizing the Nearshoring Strategy
Session Overview
Deciding on the optimal strategy for nearshoring can be challenging with many factors in play such as language and labor capabilities, risks, rewards, macroeconomic stability and government incentives. Many competitive nearshoring options exist in the Americas.
Yet, many supply-side options remain undifferentiated; customers have invested significant fixed costs that cannot be flexed as their needs change; nearshoring arrangements use input-based rather than outcome-based metrics; a nearshoring strategy is often poorly linked to the globalization strategy.
This talk discusses how greater and more sustainable customer value can be created from nearshoring of IT services using Chile as a case study.
You will learn:
- The key challenges and opportunities for optimizing an Americas nearshoring strategy as part of a globalization strategy
- Why and how Chile is becoming a world class solution for Global Services nearshoring
- Lessons learned from firms that have successfully completed nearshoring to Chile
- Key trends and opportunities for US organizations interested in nearshoring to Chile.
4th Generation Outsourcing: Creating Value Well Beyond Labor Arbitrage
Session Overview
Savings from labor arbitrage is the #1 reason for implementing an aggressive offshoring and outsourcing program. Once these savings are realized, you will face the age-old question " what have you done for me lately?" Some sourcing leaders and service providers have found extraordinary ways to create value. What is the secret of their success? Where are new sources of value? What's next? The industry leaders on this panel discussion will help you frame some new ways to think about creating value. By sharing "lessons learned", you'll come away with fresh new ideas, a high level roadmap for success and some pitfalls you'll surely want to avoid.
You will learn:
- What is 4th Generation Outsourcing?
- How you can generate value beyond labor arbitrage
- How to build or refresh your program
- Case study examples, tips and and lessons learned
Bridging the Gap, Step-by-Step, to Achieving Top Quartile Process Efficiency & Effectiveness: The Co-Transformation Journey
Session Overview
Achieving an initial 30-40% savings through consolidation across the first 12-18 months of any shared services journey is pretty standard. Labor arbitrage alone can often provide great inroads to begin with. But beyond that, the odds get tougher and options fewer, as process and technology improvements become the next vehicles to further gains. Neither of these comes without their challenges to the business: namely expertise and cost. Becoming a big cost center isn’t exactly an attractive option, and yet further transformation requires investment. This session looks at an emerging engagement model between a provider and client (from Finance function) who have tackled the latter stage of the transformation journey together to share the burden and drive the results.
You will learn:
- Promote co-transformation partnering to drive incremental improvements from 40-60%
- Utilize a provider as a change catalyst for transformation inside an embedded company culture
- Minimize investments by leveraging end-to-end solutions without the upfront cost
Trends in Outsourcing Governance
Session Overview
The session will examine the key trends in outsourcing governance including third generation outsourcing management, utilizing third parties to help perform outsourcing management, offshoring the work and utilization of new technologies to improve efficiency and effectiveness of outsourcing governance. It will also look at the tools used by third party governance organizations to manage the outsourcing governance processes.
You will learn:
- Alternative approaches to outsourcing governance
- How to decide when to perform these tasks internally or have it performed by a third party
- How to improve governance processes while reducing the overall cost
- The benefits derived by other companies from using alternative approaches
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