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Outsourcing
New IT Models – E.W. Scripps’ Journey – and How to Sustain the Gain and Promote Innovation
Session #2 | Wednesday, October 6, 10:30 - 11:20 a.m.
Session Overview
To meet the rapidly evolving needs of their customers, E.W. Scripps Company reorganized its newspaper division to simplify its operations and to focus on two core pillars – content and sales. A key initiative of this strategy is the standardization and rationalization of the IT business systems, infrastructure, and service delivery. In this session hear how Scripps worked through the challenges of transforming its IT division and developing a hybrid SaaS solution.
You will learn:
- Case Study: A deep dive into a company’s IT transformation journey
- Understand how to optimize a blended and complex delivery model
- Identify the requirements for a successful transition
- Leverage innovation to drive value
- EquaTerra’s 6P approach to Value Assurance (Plan and Potential, Performance, Price, Perception, People and Governance and Process), to provide actionable guidance to managing and optimizing your provider relationships
Data Centers: The Art of Controlling this Beast
Session #6 | Wednesday, October 6, 12:40 - 1:30 p.m.
Session Overview
Data centers are one of the largest and fastest growing cost drivers for any IT organization. Because tactical changes to the data center environment require significant investments, developing a scalable data center strategy is required for long term success.
Celera Corporation and Deloitte Consulting will walk through a case study demonstrating the key components in developing and implementing a data center strategy. The session will include best practices for critical outsourcing activities such as RFP creation, financial analysis, vendor interactions, negotiation procedures, and transition preparation. By using these best practices, companies can ensure readiness for future spikes in demand and control recurring cost.
You will learn:
- Key decision criteria for developing a data center strategy (build in-house, lease, collocate, outsource, etc...)
- Business case components - what are the true costs of current data center operations? What are the main drivers of data center cost?
- Transition best practices
- Building disaster recovery capability through outsourcing
Procurement Outsourcing: Get More from Your Non-Core Spend
Session #10 | Wednesday, October 6, 1:45 - 2:35 p.m.
Session Overview
To counter slow top-line growth, leading companies are creating bottom-line impact by optimizing management of non-core spend. While most companies have developed in-house expertise to manage core goods and services, management of non-core spend continues to be sub-optimal. According to Everest estimates, even a 5-10% reduction of non-core spend can translate into 1-3% bottom-line impact. Yet effective management of non-core spend is a vastly under-utilized optimization lever, primarily for two reasons; limited access to category expertise and lack of integrated infrastructure to realize savings. Procurement Outsourcing is helping companies address these challenges and drive hundreds of millions in savings.
You will learn:
- What is required to realize the full value from your PO initiative
- The power of non-core spend in creating bottom-line impact
- Challenges companies face effectively managing non-core spend
- Leveraging PO as a business optimization lever to improve management of non-core spend
- Key considerations for a PO sourcing initiative
The Outsourcing Contract Process "Unscripted" Part II
Session #14 | Wednesday, October 6, 3:05 - 3:55 p.m.
Session Overview
The establishment of an outsourcing relationship can follow a lengthy and complicated path that requires both customers and providers to tackle a broad range of issues. From the RFP process to choosing the appropriate contract structure to negotiating business and legal terms, each outsourcing relationship poses its own unique set of contracting challenges. Join our panel of customer and provider experts and other SIG delegates as we tackle your contracting issues and questions in an unscripted and interactive forum.
You will learn:
- Best practices in structuring and negotiating outsourcing relationships
- Recent emerging trends regarding the contracting process; the players / roles
- How should the contract process adapt to the global, multi-supplier model?
- How issues are tackled from both a customer's and provider's perspective
- How other SIG delegates are addressing similar issues
Water Scarcity: A Threat to Outsourcing Contracts
Session #18 | Thursday, October 7, 9:15 - 10:05 a.m.
Session Overview
We take it for granted...it comes out of our faucets, waters our lawns, and sprays out of our fountains...but is it a limitless resource? Are the issues with poor quality water limited to third world countries? In a word, no. Water scarcity is a real threat and is coming to a country near you. Water is a critical part of outsourced manufacturing and your supply chain. Scarce resources and poor quality of water will disrupt supply, increase costs, add to pressure from competitors, and subject you to new regulations. But there is a solution for this problem; water management. New Smart Grid technologies are providing better information management, thereby enabling improved tracking and outsource contracting.
You will learn:
- Examples of how water scarcity hurts outsourcing
- The role of Smart Technology in solving water stress
- How to upgrade your RFPs and outsourcing and supply chain agreements
- Convergence of Technology, Data Management and Supply Chain Management
How Yahoo Used Sourcing Strategies To Deliver Significant Cost Savings In A High Service Environment.
Session #22 | Thursday, October 7, 10:35 - 11:25 a.m.
Session Overview
Yahoo was challenged with bringing best practices and delivering consistent operations to facility management, occupancy planning and move management for three million square feet of space across 37 locations. Yahoo was also charged with delivering 15% of cost savings on $40 million of spend while maintaining or improving services. By implementing successful outsourcing strategies, Yahoo achieved cost savings targets of $6.5 million in the first 18 months of operation. Yahoo also experienced high employee satisfaction, low turnover and high customer satisfaction scores – all hallmarks of a strong outsourcing partnership.
You will learn:
- Successful strategies in developing and governing a complex and flexible outsourcing relationship
- How to effectively engage employees
- Outsourcing best practices
Near Shore Sourcing and Outsourcing Success Factors
Session #26 | Thursday, October 7, 1:15 - 2:05 p.m.
Session Overview
For North American companies some of the outsourcing action has moved closer to home in what is referred to as near shore outsourcing. Referencing the experiences of a major US financial services player, Jeff Hallberg (VP of Quality Assurance at LPL Financial) and Lando Kravetz (Global Clients Director at CPM Braxis) explain why organizations want the near shore outsourcing option and how they can successfully integrate it into their overall IT sourcing operations. They also will discuss how to take advantage of the success factors a near shore operation offers in terms of narrow time differences, cultural affinity, and collaborative teamwork.
You will learn:
- How to use near shore options in a balanced sourcing mix
- How to identify which projects will benefit most from near shore outsourcing
- How to use small time zone differences to build teamwork
- How to leverage the cultural affinity for collaborative projects
- How to assess the value of a near shore outsourcing engagement
Reaping the Rewards of Social Media - Outsourcing Case Studies
Session #30 | Thursday, October 7, 2:20 - 3:10 p.m.
Session Overview
Whether launching a web-based company, launching a web-centric subsidiary, or introducing a new product, many companies know there is a huge Marketing opportunity when it comes to the world of Social Media. The world of e-tailing is seeing mixed results when it comes to exploiting the marketing potential of Social Media. These case studies will explore different ways companies have outsourced their Social Media Management to actively manage their online presence and to reap the rewards offered. From monitoring forums, mining the web to drive traffic, or engaging users online through live chat, these companies have seen significant growth in their social media driven traffic and corresponding revenues by outsourcing their Social Media Management.
You will learn:
- Practices for generating revenue from social media
- Ways to track the ROI of Marketing when using Social Media
- Challenges faced when Marketing and selling through Social Media
- Ways to use Social Media to improve your brand, reduce costs, and enhance customer service
The End of Outsourcing As We Have Known It: The Demise of the Traditional ITO and BPO Players
Session #34 | Thursday, October 7, 3:40 - 4:30 p.m.
Session Overview
A revolution is currently taking place in the outsourcing market and it is creating a radically new outsourcing ecosystem, ushering in an unprecedented era of consolidation and leading to an entirely new way of managing outsourced services. We believe that in the next five to ten years, outsourcing as we know it will have disappeared. New players, which have not even entered the market yet, will rule the industry. We will discuss: What is prompting this revolution? What are the elements that must be considered to map outsourcing’s future? And who will be the winners and losers of this revolution?
You will learn:
- The preliminary steps of what will end up being a revolution of the BPO and ITO marketplace.
- The key factors prompting this revolution
- Three key elements you need to consider to map the future of outsourcing
- The challenges and rocky road of this revolution and how to effectively negotiate these changes
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